24/7 Emergency Service: (904) 330-7244
Jacksonville, FL: (904) 475-0093

Frequently Asked Questions



Schedule Your Service

A lot can go wrong and we’re here to help when it does.

Check out our frequently asked questions below. If you have a question that isn’t answered here, feel free to contact us today and we’ll do our best to help.

Do you have overtime charges, emergency call charges or holiday charges?

We do not! We put our customers first and our pricing and friendly staff directly reflects that. While other companies prefer to charge more in your time of need, we provide the same service at the same price.

I have frozen pipes. What can I do?

Smiley’s 1st Tip, keep it warm.Wrap your Pipes with insulation in vulnerable areas like outside, the garage or basement. The attic is also an area of concern for repiped homes. Make sure your attic plumbing is properly insulated. If you find any of your pipes are not proper, use a thick foam pipe wrap to keep the pipes warm.

What are your response times?

We’re open 24 hours a day for emergency services and offer 2 hour response times to our service areas in both Jacksonville and Marmora.

What are tankless water heaters?

Tankless Water Heaters are a revolutionary new way to heat your home and commercial properties. They use as little energy as possible to heat your home and have the capacity for commercial operations. Tankless water heaters also never run out of hot water so you can take an extra long shower or pressure wash your building with hot water. The possibilities are endless, just like your hot water!

More FAQs coming soon!

We’re adding them as we get them.

Jacksonville, FL


6141 Chester Ave.
Jacksonville, Florida – 32217

Marmora, NJ

(609) 390-0999

22 Norwood Road
Marmora, New Jersey – 08223

frequently asked questions

Let Smiley Do It! Contact Us Today.

You can trust A-1 with your home and your business.

Schedule Your Service